Terms & Conditions
This website is owned and operated by Mudra Sports LLP. Please read the terms and conditions carefully before accessing the website. By using the website, you are agreeing to the terms and conditions of Mudra Sports LLP. These terms and conditions apply to all visitors, users, and all who access the website. The terms used here including ‘we’, ‘us’, ‘ourselves’, ‘party’, ‘parties’ and ‘the company’ refer to Mudra and our clients.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Personal Information
As stated hitherto, we collect users’ personal information, including payment details to enhance the process. We would need details in order to process payment, shipping, and provide invoices. We may use your personal information for the following:
To communicate
To share advertisements and information according to your preferences
To screen for potentially fraudulent activities
Cookies
The website uses cookies to collect and remember user information. By accessing the website, you are allowing us to collect information that is agreed upon by the Privacy Policy. Cookies are used to enhance the user experience by analysing their preferences and interests.
Changes
Any changes to our practices, operations, or legal and regulatory policies may bring changes to these terms and conditions.
Return Information
We guarantee the quality and credibility of our products. Hence, we ensure free returns within 7 days of purchase, if the customer is not 100% satisfied. A complete refund will be provided for returns made within 7 days. However, to be eligible for this, the item must be unopened/unused and in a good condition as received. The item should also be in its original packaging while returning. The return would require any valid proof of purchase. To book a return, contact our team within 1 business day from delivery.
Unboxed or installed fitness and sports equipment will not be eligible for a refund under any circumstances. Any mechanical defect could be repaired or replaced without any extra charge.
Order Cancellation Policy
Orders cannot be cancelled once shipped. There is an option to cancel within 6 hours from the payment for the purchase. Once shipped, you can only cancel by requesting a return.
Refunds
Refunds will be processed within 7-14 working days, only after receiving and inspecting the returned product. On approval, the refund will be credited through the original mode of payment.
Installation Service
To ensure the best service, we provide installation service by a qualified engineer for selected fitness and sports equipment. Items like Brackets/ Pulls up bars / Hooks for Punching bags should not come under the free installation service.